Training to meet your sustainable tourism needs:
training courses for tourist accommodation providers

Are you an accommodation provider, consultant or project manager? We can help you acquire the innovative skills you need to implement your sustainable tourism projects, thanks to training courses tailored to your business: hotels, campsites, self-catering cottages, B&Bs, serviced apartments, etc.:

TRAINING FOR STAFF IN ENERGY-SAVING MANAGEMENT, WATER-SAVING MEASURES AND WASTE MANAGEMENT (CRITERION 237 OF THE HOTEL RATING SYSTEM)
Objectives:
• Understand the challenges facing the tourism sector and the key figures for tourist accommodation
• Understand the regulatory changes in the hotel sector
• Learn ways to reduce water and energy use and waste production in a hotel
Duration: 3 hours 30 minutes
Target group: This training course is designed for all employees working in the hotel sector and enables them to meet criterion 237 of the hotel rating system.
Methods: online or in-person
Dates: on demand, training available all year round, with swift implementation times

INTRODUCTORY COURSE IN SUSTAINABLE TOURISM AND CSR (GREEN KEY CERTIFICATION)
Objectives :
• Understand the key principles of sustainable development and CSR for the tourism sector, in relation to my company, my business and my region.
• Gain a general understanding of how to implement a CSR project in the tourism industry, to be able to participate in the future.
Duration: 7 hours
Target group: Any employee of a company or local authority whose business is linked to tourism, and can meet Green Key certification
Methods: online or in-person
Dates: on demand, training available all year round, with a 1- to 3-month implementation time

          NEW – new INTER sessions available:

          – 5 and 7 March 2024 (2×3hr30), online.

          – 14 March 2024 (7 hours) at the Académie Accor.

INTRODUCTORY COURSE IN SUSTAINABLE TOURISM
Objectives:
• Understand the key principles of sustainable development for the tourism sector
• Be aware of the major impacts and gain an overview of actions
Duration: 7 hours
Target group: Any employee of a company or local authority whose business is linked to tourism
Modalités : online or in-person
Dates: on demand, training available all year round, with a 2- to 4-month implementation time

TRAINING IN SETTING UP A CSR POLICY
Objectives:
• Understand the key principles of sustainable development and CSR for the tourism sector, in relation to your company and activity
• Acquire the methodological bases for managing a CSR policy
• Craft and roll out a CSR strategy within your organisation
Duration: 14 hours or 2 days
Target group: Any employee of a tourism organisation/company keen to develop and then lead a CSR policy within their establishment
Methods:  in-person or online
Dates: on demand, training available all year round, with a 2- to 4-month implementation time

TRAINING TO INVOLVE AND UNITE EMPLOYEES IN A SUSTAINABLE TOURISM PROJECT
Objectives:
• Understand how to rally round, unite and involve all stakeholders (customers, employees, suppliers, elected representatives)
• Overcome resistance to change
• Implement an internal communication plan
Duration: 7 h
Target group: Tout collaborateur au sein d’une entreprise ou collectivité ayant une activité en lien avec le tourisme
Methods: online or in-person
Dates: on demand, training available all year round, with a 2- to 4-month implementation time

TRAINING IN WAYS TO SUSTAINABLY OPTIMISE THE OPERATING COSTS OF YOUR TOURIST ACCOMMODATION
Objectives:
 • Understand the key issues shaping the tourism sector and the average impact of tourist accommodation
• Calculate key ratios and draw up the basis for an initial customised action plan through an overview of best practice in the sector and discussions between the professionals present
• Understand environmental footprint communication in tourist accommodation
Duration:  7 hours
Target group:  Any manager or employee of a tourist accommodation business
Methods: in-person
Dates: on demand, training available all year round, with a 2- to 4-month implementation time

TRAINING TO CONTROL ENERGY EXPENDITURE AND CONSUMPTION IN MY TOURIST ACCOMMODATION
Objectives:
• Understand the key issues and principles relating to energy
• Be able to make sense of energy bills
• Understand how energy is used in my establishment
• Draw up an action plan tailored to my establishment
• Anticipate the uncertainties surrounding energy for the years to come
Duration: 1 day or 2 days
Methods: in-person
Target group: directors and managers or technical staff of tourist accommodation
Dates: on demand, training available all year round, with a 2- to 4-month implementation time

TRAINING FOR STAFF IN WELCOMING CUSTOMERS WITH DISABILITIESS CLIENTS
Objectives:
• Understand the different types of disability and key figures
• Understand the main regulatory points regarding accessibility
• Understand the watch points, the right attitudes and behaviour to adopt to welcome guests with disabilities
Duration:  3 hours 30 minutes
Target group: Any employee of a company or local authority with a permanent reception activity linked to tourism, and can meet criterion 210 of the hotel rating system and the public accessibility register
Methods: online or in-person
Dates: on demand, training available all year round, with swift implementation times

TRAINING IN HOW TO COMMUNICATE AND PROMOTE YOUR SUSTAINABLE TOURISM APPROACH
Objectives:
• Understand the general principles of sustainable development, sustainable tourism and sustainable communication
• Draw inspiration from existing best practice
• Know and apply the rules for the design of sustainable media
• Define and organise your sustainable communication strategy and approach
Duration: 7 hours
Methods: online or in-person
Target group: any employee of a company or local authority involved in internal or external communications or in marketing its products or services
Dates: on demand, training available all year round, with a 2- to 4-month implementation time